TERMS POLICY
By placing your order with Southern Brand Designs LLC you agree to the terms and conditions listed in this policy including each policy listed on this page.
You also consent to receive email reminders or invitations to write a review of your purchases on our website. Most reviews will include a reward for writing a review especially if it includes a picture of your product. Southern Brand Designs LLC offers a reward points program that provides an incentive for customers to submit reviews with photos of their purchases. NOTE: Points must be used within 6 months.
REFUND POLICY
Our refund and returns policy lasts 30 days. Refunds and returns are limited to non-customized items. If you requested that an item be customized with any specific engraving or altering the original item, we cannot offer a refund. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Downloadable software products
- Any item that has been customized or altered with a specific request
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Damage from Shipping:
All damage as resulting from shipping and handling must be submitted to the shipping carrier. You must take several photos of the damaged package and where it was placed by the carrier. Take several photos at a distance and also up close in order to show damage to package that caused subsequent damage to the items inside the package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days deemed by the credit card processing company.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for shipping instructions.
To return your product, you should email [email protected] for shipping instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.